Refund policy
RETURNS
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We have a 10-day return policy, which means you have 10 days after receiving your item to
request a return.
To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You willl also need the receipt or
proof of purchase.
To start a return, you can contact us at info@clickplay.co.za. Please note that returns will
need to be sent to the following address:
21 Matthee Street, Parow East, WC, 7501, South Africa
If your return is accepted, we’ll send you instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@clickplay.co.za.
Damages and Issues
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Please inspect your order upon receipt and contact us immediately if the item is defective,
damaged, or if you receive the wrong item, so that we may evaluate the issue and make it
right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or
plants), custom products (such as special orders or personalized items), and personal care
goods (such as beauty products). Please get in touch if you have questions or concerns
about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
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We will notify you once we’ve received and inspected your return to let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some time for your
bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please
contact us at info@clickplay.co.za.
Warranty
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Our products are covered by a 6 month limited warranty from the date of purchase from
Clickplay.
The warranty covers only defects in workmanship and materials. It does not apply to
products which have been damaged due to unreasonable use or by intention nor does it
cover dissatisfaction with the product.
Please contact us via phone or email before products are exchanged or returned.
We will help troubleshoot the problem to avoid unnecessary returns.